Koi Companion Support
Email koicompanion@gmail.com.
Account and plan support
Basic is free after sign-in and includes 10 welcome AI credits, given once per keeper; Intermediate adds 100 AI credits a month and Premium 200. Koi Companion does not offer a free trial, and creating an account does not start a subscription. Intermediate and Premium subscriptions are optional and are shown in the app’s Plan & access section.
Sign-in is required to send an in-app support request. It stores your account identity, category, title, description, status and timestamps, plus any attachment you deliberately upload.
We can help with
- Account access, password reset and profile issues.
- Subscription entitlement and native store purchase troubleshooting.
- Local export and supported cloud backup or restore.
- Record or media sync, unavailable images and interrupted uploads.
- AI or evidence retry errors and allowance questions.
- Community reporting, blocking and safety concerns.
- App defects and accessibility problems.
Do not email passwords, one-time codes, API keys, payment information, private customer records or unredacted traces. Attach only what is needed.
Account deletion
Use Settings → Your account → Request account deletion. If you cannot access or reinstall the app, email koicompanion@gmail.com with the subject “Koi Companion account deletion request” and the email address used for the account. Never send a password or one-time code. Either route creates a manually reviewed request; it does not immediately remove data. Export anything you need first and retain the support reference.
Fish-health safety
Koi Companion is not a veterinary service. For severe, worsening or repeated fish-health concerns, contact an aquatic vet or experienced koi-health professional promptly and verify current treatment instructions.