Terms of Use
Service and account
Koi Companion is operated by West Coast Aerial Ltd. Koi Companion is an account-based koi and pond record, cloud-backup, community and decision-support service. Provide accurate information, protect your credentials and use only an account you control.
Local cached records may exist, but authentication, cloud recovery and synchronisation, AI, community, support, subscriptions and other online features require internet access. Keep independent exports where appropriate.
Plans and purchases
Basic access is available without a paid subscription after sign-in. Each genuine new account receives 10 welcome Koi Companion AI credits once; they are not repeated by reinstalling, restoring purchases, changing plan or using another device. Once spent, AI features need a subscription or purchased AI credits. Intermediate includes 100 AI credits a month and Premium 200, granted monthly on annual plans too; unused monthly credits do not carry over. A routine question typically uses about 1 credit and a deep photo, microscope or record analysis about 5: Koi Companion reserves that amount when you ask, then settles the credits actually used by the answer, never more than the reserved amount. Older complimentary and purchased credit balances are charged as fixed units instead. One credit balance is shared across web, iPhone and Android and credits are only taken for work actually delivered.
Koi Companion does not offer a free trial. Intermediate and Premium are optional auto-renewable subscriptions through Apple App Store, Google Play or supported web checkout. No subscription starts automatically when you create a Basic account. The purchase sheet or checkout is authoritative for the current price, billing period and renewal terms.
Photo, microscope and video analysis requires a paid plan or optional AI credits. AI, report, media and other online features may have documented fair-use or account allowances.
AI and expert guidance
Ask Companion, evidence review and expert replies may be incomplete or wrong. They do not provide veterinary diagnosis, treatment or emergency monitoring. Verify treatment, dose, timing, pond volume and compatibility against current instructions and seek experienced help promptly for severe or worsening concerns.
Community and user content
You remain responsible for messages, reactions, photos, videos, listings, reports and other submitted material. Do not post unlawful, abusive, unsafe, deceptive, infringing or private third-party content. Community advice is not veterinary advice.
We may restrict visibility, remove content, preserve evidence or suspend access where reasonably needed for moderation, security or legal compliance.
Media, backup and exports
Private record, support/evidence and community media have different audiences. Check the destination before upload. An external app or service controls any exported copy you send to it.
Account deletion
Request deletion in the app or, if app access is unavailable, through the deletion email pathway on Support. A request is manually reviewed and does not immediately erase data. Processing may require identity verification and may exclude records retained for security, disputes, legal obligations or backup expiry.
Acceptable use
Do not misuse accounts, evade allowances, automate extraction, probe security controls, upload malware, harass others, impersonate anyone, or use the service to harm animals or people.
Availability and liability
Features, limits and supported platforms may change. Dealer features are not offered in this release and would require a separately approved release. We may use maintenance mode or require a newer native build. To the fullest extent allowed by law, the service does not guarantee uninterrupted availability, recovery, AI accuracy, veterinary outcome, product price or community advice.